ATLANTA — A woman with multiple sclerosis claims that Delta employees tied her to a wheelchair when then couldn’t provide a chair that accommodated her disability. The woman’s son is also alleging that a supervisor cursed at her while she cried.
Speaking to WSB-TV, Maria Saliagas said that the airline usually provides her with a wheelchair that has straps because she can’t sit up in her own.
According to a tweet from her son posted on April 2 (that has since been deleted), Delta’s actions left his mother “bruised” and in tears. Her son, Nathan Saliagas, says he’s taken his complaint about the incident to federal transportation officials.
“They took a dirty blanket and tied her forcefully with it and she has bruise marks on part of her arm because it was so tight and she started crying. That’s when that picture was taken,” Saliagas said.
After tweeting out a photo of his mother in anguish, Delta spokesman Anthony Black responded and said the airline regrets “the perception our service has left on these customers,” and offered the family 20,000 SkyMiles.
When the family was offered the condolence, they said it wasn’t enough and they want a change in Delta’s policy.
Watch WSB-TV’s report on the story below:
Featured image via screen grab