An American Airlines agent is getting props from the internet due to the calm demeanor he employed while informing a Karen that her travel plans were ruined due to her abusive behavior.
The unidentified woman allegedly called a flight attendant the B-word during a mask dispute.
“Second of all, you called my employee a b—-, completely uncalled for and inappropriate. We don’t tolerate that crap with us at all,” he told the woman, adding that that she is no longer allowed to fly American Airlines.
The Dallas Morning News reports that the incident occurred on July 17 on a flight from DFW to Miami, where the attendant told the woman that she must wear a mask. The Federal Aviation Administration has a policy of “zero tolerance for unruly and dangerous behavior” from passengers, adding that “no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmember’s duties aboard an aircraft being operated.”
Watch the video below: